Returning Goods Over the Christmas Break

Over the Christmas period you have until 14th January to notify us that you wish to return goods, and the goods must be received by us before 25th January or 30 days after you received them - - whichever is later.

Please Note the following:

• Returned goods must not show any signs of wear and tear;
• You must advise us that you wish to return your order. You can do this by e-mail, FAX, or over the phone.
• Our offices are closed until the 4th January, but you can still notify us and we will respond on the 4th.
• Please do not return goods to arrive BEFORE 4th January, as we will not be able to receive them and they may be delayed or returned to you.
• Goods returning from outside the European Union MUST be have customs information declared as: "Returning Goods - Zero Customs Value - Country of Origin: UK" - or they will never reach us and be returned to you undelivered.