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Terms and Conditions of Sale
- If you need to return goods because they are faulty or damaged in transit, then we will, at our discretion,
provide you with replacement undamaged goods or a full refund (including your reasonable
return postage costs).
- You must contact us within two weeks of your receipt of the boots if you are going
to return them. We will instruct you on how to return them properly.
We reserve the right to refuse returned goods if we are not contacted within this time period, or
if our instructions are not followed.
- If you decide to return goods because you have ordered an incorrect size or for any
other reason other than described in (1) above (you simply don't like them, for example),
you do so at your own postage cost, and we will refund to you (upon our receipt of the boots)
only the value of the goods minus our postage costs (this value will be included on any receipt included with the goods).
- If goods are not delivered because the address supplied when you place your order is incorrect, incomplete, or changes
before despatch of your goods and we are not notified of this, then you are liable for the postage costs we incur. i.e. If we send
the items out to you a second time we will charge you the postage costs again, or if you decide to
cancel your order upon not receiving your goods, we will not refund you the postage portion of the
order price.
- We reserve the right to refuse any order.
- We do not obligate ourselves to be polite or even responsive to customers who are not
polite to us. We have hundreds of polite customers every month - we do not need any impolite ones.
- We do not deliver to PO Box numbers.
- If we do not have what you have requested in stock, then we will inform you of
this by e-mail (if you have supplied an address) and place your order on hold until the
items are in stock. If we have only part of your order in stock, we will despatch the
items we do have in stock and hold on the others, as described below. You will not be charged
any extra for shipping the items the separately.
- For items in Black Leather or Black Patent. We will not charge your credit/debit card or present your cheque/PO until we despatch
your order to you. If you order multiple items and we despatch them separately, then we
will charge your card appropriately for each item.
We will present a cheque for multiple items when we despatch the first item.
- For items in red, in white, with red or white trim, or
in rubber. We will charge a 50% deposit when placing the order with the manufacturer, and charge the balance upon
dispatch. If you pay by cheque, we will present it immediately.
- We will keep you informed as to the progress of your order via e-mail, if you supply us
with a valid e-mail address.
- If there are errors on your order (e.g. the price is wrong or you have ordered an
item we do not supply) and you have provided us with an e-mail address, then we will
contact you to clarify the order. If you have not provided us with an e-mail address, then
we will, at our discretion, do one of the following:
- ignore the order;
- write to you via normal mail to clarify the order;
- Contact you via telephone (if you supplied the number) to clarify the order.
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Site Masters: Pennangalan
Dreams: Doktor Joy with Kavort
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